Gigantic Duck Games – Privacy Policy

Gigantic Duck AB (hereby Gigantic Duck Games) respects and recognizes the importance of providing a secure and consistent environment for their players data. We have created this Privacy Policy (“Gigantic Duck Games – Privacy Policy”) that explains how and why we collect, store and use the information you provide us.

You may also want to read our Terms of Service.

1. Who is processing your data?

Gigantic Duck Games is the data controller for the processing and storing of your personal data.

Contact information for the Data Protection Officer for our company is located in the last section of this page.

2. What kind of information do we collect, and for how long do we store it?

We collect information from or about you in the following ways:

Information provided by you. Information provided by you when you create or update your account(s); when you use our social game features and communities to communicate with others; when you use any of our services for purchases or financial transactions such as store purchases, in-game purchases; and while receiving customer service support.

Information we get or generate from your use of our services and game products. We collect data related to: your game play and in-game activity, the services that you use and how you use them, and your devices and activities when you install or access our services.

Information collected from external parnters and/or sources. We may receive information about you and your activities from third parties when you link to external accounts (such as Facebook, PlayStation, XBOX or Twitch) and from advertisers or service providers about your experiences or interactions with them. We might also obtain information from public sites on the internet, such as Twitch, Instagram and YouTube, to mention a few. For example, if you login to a site or app using Facebook Connect you may be asked if you wish to share information from your Facebook account with us. If you participate in a game or other feature where your score is posted on social media content, or if you use a “like” or a “share” button for a feature on our sites or apps, then the third party may share information with us.

We treat all information associated with your account as personal information. Gigantic Duck Games collects different data depending on which product(s) or service(s) you are interested in or interacting with. We usually retain data for as long as necessary to provide you with our products and services or until you decide to close your account with us.

3. Why do we process your data?

Gigantic Duck Games collects and uses your data for the following purposes:

Understanding your Gameplay. Creating the fun and highly enjoyable gaming experiences that you want.

Gigantic Duck ID. To deliver a way for our players to save their game data and play across several different devices.

Business Optimization & Analytics. We conduct troubleshooting, research, analysis and product and service development to provide you with the best gameplay experiences and services.

Customer Service. We provide you with e-mail support to help you investigate and solve issues surrounding our game products and/or services.

Operating our Business. We process in app purchases, serve ads and provide our services with player data to make our services able to run in an online-only environment.

Social Features. We enable communication between our players.

Marketing & Promotions. We communicate with you about our products, services, promotions, surveys, updates and events. We may also use the information in order to serve you relevant ads.

Countermeasures for Unethical Player Behavior. We take the integrity of our games very seriously. We devote resources to minimize fraud, cheating and abusive behavior and may use your data to prevent these things from happening.

Legal proceedings & requirements. We may use the information we collect to investigate or address claims or disputes relating to your use of Gigantic Duck Games services or as otherwise allowed or required by applicable law.

4. What are Gigantic Duck Games legal bases for data processing?

We rely on several different legal bases to process personal information for the purposes disclosed in this policy. These often depend on the exact nature of your relationship with Gigantic Duck Games, but common examples include:

To support our legitimate interests, such as:

  • To communicate with you, respond to your requests, or provide you with updates and information;
  • To better understand our users and their preferences;
  • To personalize your experience, save your preferences, authenticate our users, and provide similar user-experience features;
  • To develop, deliver, and improve our products, services, and other offerings, some of which may be offered in partnership with other parties;
  • To manage and customize advertisements or promotional offers;
  • For security purposes; and
  • For internal purposes such as auditing and data analysis.
  • To provide services that are subject to terms you have accepted, such as enforcing our licenses, agreements, and terms of service, which may include reasonable monitoring to detect and prevent misuse or fraud, keep our games fair for all users, and otherwise protect and defend the Gigantic Duck Games services.
  • When you give consent, which you can withdraw at any time.
  • To comply with legal obligations.

We store personal information for as long as we reasonably need it to fulfill the purposes for which it was collected. For example, if you create a Gigantic Duck ID, we will store the personal information associated with your Gigantic Duck ID for as long as needed to maintain your account, provide the Gigantic Duck Games services you requested, enforce any applicable terms that govern your use of the Gigantic Duck Games services, and maintain appropriate records to reflect our delivery of the Gigantic Duck Games services to you. We periodically review the personal information we retain to determine whether continued storage is proper.

5. With what other parties may we share your data?

Service Providers. We share personal information with service providers that we’ve engaged to help support the Gigantic Duck Games services by performing certain services on our behalf and under our instructions. For example, if you make a purchase on the Gigantic Duck Games services, we’ll generally share your billing information with a third-party payment processor to enable your transaction. Other common examples include partners that assist with cloud storage, email marketing of products and services offered by Gigantic Duck Games, player support, and monitoring and securing the Gigantic Duck Games services. These service providers are not authorized by us to use or disclose personal information except as necessary to perform services on our behalf or comply with legal requirements.

Marketing Partners. We may share certain limited information, such as device identifiers, with marketing partners for purposes of executing and optimizing campaigns, and gauging the effectiveness of advertising and other marketing strategies solely on Gigantic Duck Games behalf.

Social Features. We may share, or provide you with opportunities to share, information about you with other users of the Gigantic Duck Games services as described in this policy. We also provide services that allow our users to communicate with Gigantic Duck Games and each other, in which case personal information may be shared and account IDs may be displayed. For example, we may share information about you with your social contacts when you and they use the same social features of our games and applications.

We may also disclose information about you: (i) if we are required to do so by law, legal process, or a reasonable request from law enforcement authorities or other government officials, (ii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity, or (iii) if necessary to protect the vital interests of another individual (such as to prevent death, bodily harm, or serious damage to property). We reserve the right to transfer information about our users in the event we sell or transfer all or substantially all our business or assets.

6. What rights do I have?

We seek to provide you with meaningful choices about the personal information you share with Gigantic Duck Games, as well as the ways we may use or share that information. We’ll generally only ask you for personal information that is necessary to provide the Gigantic Duck Games services you request. You can choose not to give us personal information we request, but if you decide not to, you may not be able to access certain parts of the Gigantic Duck Games services and some features may not work as intended.

We may also seek your prior consent to process your information in certain ways. You aren’t required to provide consent if you do not want your personal information to be processed for the requested purposes, and may withdraw your consent at any time. Any withdrawal of consent is only effective on a going-forward basis and will not impact processing we undertook while relying on your consent.

EEA and UK Residents. If you are an EEA or UK resident, you may have the right to access your information, the right to correct your information, the right to request deletion of your personal information, the right to request restricted processing of your personal information, the right to a portable copy of the personal information you have provided, and the right to object to processing of your personal information, such as for direct marketing. For more information about exercising these rights, send an email to the address specified in the “Further information and Complaints” section below.

EEA and UK residents may contact Gigantic Duck Games data protection officer with any questions or concerns about our handling of personal information at support@giganticduck.com.

7. What is a Guest Account?

A Guest Account is a temporary test account for new players that want to try our games without sharing their personal information with us. We store a simple piece of information on your device to be able identify you as the owner to your new Guest Account.

Please note: If you lose access to your Guest Account, by losing access to the file and/or cache that it is stored on, there is no way that Gigantic Duck Games can recover it for you.

To protect yourself, please create a Gigantic Duck ID by clicking “Save My Account” inside any of our game products. After successfully linking it and completing the verification process, you can now safely log in to your account on any of your devices.

8. What is a Gigantic Duck ID?

A Gigantic Duck ID is the account system that we provide to our players in our games. Your Gigantic Duck ID can be used cross-device and cross-platform, regardless of the region you are in.

When you register a Gigantic Duck ID, we collect information such as your e-mail address so that you are able to recover the account in the future, should you need to do so.

Your e-mail have to be confirmed through our verification process, after it has been confirmed, you can start using your Gigantic Duck ID.

9. What are tracking/analytics technologies, and how are they used in Gigantic Duck Games products?

Unity Analytics
We are using Unity Analytics for game data analysis. This data is aggregated and is sent over as to the Unity Analytics platform as anonymous data. Analytics data does not contain your Gigantic Duck ID account information. We use Unity Analytics to be able to analyze the behaviour of our players in our games, and to be able to measure the success of our game (like online users, active users, monthly users etc.).

Firebase
We’re using a general implementation of Firebase Analytics, Firebase Crashlytics, and Firebase Push Notifications.

10. What are IP addresses?

An Internet Protocol (“IP”) address is the unique number assigned to your computer. Gigantic Duck Games may track such IP addresses for system administration, to report aggregate information, site tracking, security purposes, or to prevent our servers from being abused.

11. What level of security is applied to your personal information?

To help protect the privacy of the data and personally identifiable information you provide to us and that we learn from you, we maintain technical and administrative safeguards. We update and test our security technology on an ongoing basis. In addition, we will take reasonable steps to assure that third parties to whom we transfer any data will provide sufficient protection of personal information. We restrict access to your personal data only to those of our employees that require the data to be able to fulfill their roles at Gigantic Duck Games (ie. database management, marketing). In addition, we educate our employees about the importance of confidentiality and maintaining the privacy and security of your information.

12. Transfers of Information

Gigantic Duck Games is a company with operations around the world. By using the Gigantic Duck Games services, you acknowledge and agree that your information may be processed outside your country of residence, including in other jurisdictions (like the United States) that may have different data protection frameworks than your region.

To learn more about the Gigantic Duck Games entity responsible for operating the Gigantic Duck Games services in your region, see “Further information of Complaints” below.

We may also need to transfer your information to provide the Gigantic Duck Games services to you in accordance with our existing agreements with you, such as the Terms of Service.

13. A Note to Parents

We recognize a special obligation to protect personal information about children. We urge parents to instruct their children to never give out their real names, addresses or phone numbers without permission when they are on-line.

As we do not track the age of our customers (see “What is a Guest Account” and “What is a Gigantic Duck ID”), we do not knowingly collect or store any personally identifiable information from children under the age of 18. If parents believe that we have unintentionally collected their children’s personal information, they may request the deletion of the information by contacting us at support@giganticduck.com.

14. Further information or Complaints

If you have questions or concerns regarding data protection at Gigantic Duck Games, you may contact our e-mail support channel by writing to support@giganticduck.com.

Each EU Member State shall provide one or more independent public authority (ies) to be responsible for monitoring the application of the GDPR in order to protect the fundamental rights and freedoms of natural persons in relation to processing and to facilitate the free flow of personal data within the Union (‘supervisory authority’). If you feel that Gigantic Duck Games has violated your rights, or if you wish to raise a concern with the data protection authorities, please contact the supervisory authority in the country where you live, work, or where you believe a breach of data protection law has occurred.

Gigantic Duck Games – Privacy Policy: Sweden, Borås, updated 5/2020.